Statement on Quality Policy

The management of Melandri System Srlu has identified, as a top priority action to improve the efficiency of its organization, the development and adoption of a Quality Management System in compliance with the UNI EN ISO 9001:2015 standard. Through operating procedures, the management has defined the tools and methods for the development and maintenance of the system.

All actions are aimed at:
• Transforming the complexity of international transportation into a clear, organized, and safe process by integrating each action into a harmonious path and coordinating every decision towards a common goal.
• Ensuring local presence and global networking to our customers through a coordinated team of professionals who meticulously coordinate every phase of transportation with craftsmanship and entrepreneurial skills.
• Constantly satisfying required requirements, including through personalized solutions.
• Ensuring our operational presence in the world through a consolidated network of correspondents with proven reliability.
• Operating with a compact structure (capable of rapid decision-making processes), loyal professional talents, continuously updated personnel, an excellent computer system, and a consolidated international network.
• Monitoring process performance to enhance the company’s visibility in the market.

We are aware that working in international transportation provides us with a privileged observation point regarding the environmental repercussions of the global economy. With this in mind, at Melandri System, we are analyzing and revising our procedures to ensure that our contribution to emissions reduction and adherence to the 2030 Agenda is not just empty words but a substantive process. Our social commitment has always been a priority, and we have long supported the Music for Peace association, assisting them in the distribution of humanitarian aid in their 28 missions worldwide.

Each year, the management issues improvement plans with concrete and measurable objectives for every primary process of the company. To achieve these objectives, the management is committed to providing the necessary means and resources and promoting the full involvement of the staff.

The management will focus its efforts on:
• Maintaining high customer satisfaction standards, with a score above 7.
• Improving environmental sustainability through digitalization and reducing paper usage.

In pursuing the aforementioned objectives, the management considers it important that all members of the organization operate in accordance with the following guiding principles, upon which our corporate policy is based:
• Careful planning of service quality from the outset of each new job.
• Constantly monitoring quality and performance to identify potential improvements.

Genova, 16/03/2022

Conformity ISO 9001:2015 – Management system for the quality

We are pleased to announce our achievement of IQNET certification issued by CISQ/ RINA.
The importance of this certification is to ensure the adequate procedural asset of our company, both in the operational and administrative field. The main interest is to hear, anticipate your needs and at the same time maintain and implement a quality system aimed at providing services suitable for your satisfaction.
Compliance with ISO 9001:2015 is an indication of the transparency of Melandri and is a guarantee of the reliability of the organization to protect the Customer and the market.